FAQs

Here you can find our FAQs for customers, promoters, musicians & artists & equipment hire enquiries. Please read through these FAQs before contacting us, you may find what you are looking for!

CUSTOMERS

What are your opening times?

Our current opening times are as follows

Monday: CLOSED

Tuesday-Thursday: 4-9PM

Friday-Saturday: 12PM-Late

Sunday: 12-9PM

These opening times are subject to change on days when we are hosting events/gigs, during bank holidays and are also weather dependent. Check out our listings and social media for more information.

Where are you?

We’re located on the Canal basin at Victoria Quays. We’re a 10-15 min walk from Sheffield Station, a 5-10 min walk from Fitzalan Square Tram Stop [yellow or blue route] or Hyde Park Tram Stop [yellow or tram-train route] or located a 3 min walk from Exchange Street/Wharf Street bus stop [Sheffield Connect SC1 SC2 route].

We’re here on google maps

Where can I park?

We recommend using public transport, walking or cycling where you can. If you are a blue badge holder, you can park on Victoria Quays itself, please ring 07398704810 or email dorothypax@gmail.com before you attend so we can give you instructions on how to get here and where to park.

Otherwise, free street parking is available on Blast Lane, just walk over the swing bridge on the canal to us. There is also free street parking on Furnival Road, you just have to walk around to us. There is also Victoria Quays secure car park behind us, entry from North Quay Drive. Please be aware if you use this car park you must take your ticket with you, as you will need it to regain access, we do not have keys to get in if you are stuck.

All vehicles are left at your own risk.

Where can I stay nearby?

Due to being situated not too far from the centre we are close to many hotels including, The Houseboat Hotels, The Quays Best Western, OYO Metropolitan, Crown Plaza, Holiday Inn Express, Travelodge, Premier Inn and Easy Hotel. Check out the nearest places to stay here.

What drinks do you serve?

We have an ever-changing line-up on our bar over our 9 keg lines and 7 cask lines. We stock beers from local breweries as well as imported beers. You’ll find, lagers, ales, bitters, stouts etc. Most of our beer lines are vegan and gluten-free, just ask at the bar if you are unsure or check out our menus dotted around the Pax.

We also stock vegan wines, spirits, soft drinks and low & no alcoholic beverages.

Do you serve food?

Normally, we only serve bar snacks, crisps, nuts etc.

However, if there is a large group of you (20+), email dorothypax@gmail.com and we will discuss catering options. We also have many contacts for outside caterers and food trucks that we’ve worked with over the years.

Where can I find out what events are coming up at the Pax?

You can find our events on our homepage or on our event listings. We also upload our upcoming events to Facebook. We are constantly updating our listings, so make sure to bookmark the pages and come back and check. We also showcase the monthly events on our “what’s going on” board within the Pax.

You can also sign up to our mailing list here:

What is your age policy?

We welcome everyone, but due to licencing conditions, all Under 18s must be supervised by an adult at all times. All Under 18s must also leave the premises by 9PM.

Are you accessible?

If you are planning to attend and you have any access requirements, please either ring 07398704810 or drop us an email to dorothypax@gmail.com. Please do so a few days before the event you wish to attend.

We’ll make every effort possible to ensure everyone is comfortable whilst you’re within the Pax. If you are a blue badge holder, you may park on Victoria Quays. Please be wary of the cobbles, they can be tricky to navigate, there’s not much we can do, they don’t belong to us.

We have level access to the outside onto our mezzanine level. There are 6 steps to get down to the bar and toilets. If the steps are a problem we can gain access to the accessible boater’s toilets over the footbridge, which is all-level access again. We do not have an induction loop within the venue. We do have a disco ball and there are occasionally flashing lights in use. If you have any issues with flashing lights please do let us know in advance of your visit to us.

Can you host my party?

Short answer: Yes we’d love to!

Long answer: Please drop us an email with potential, dates, timings, and guest numbers and we’ll check against our diary and get back to you. Please note for party bookings we do not offer exclusivity in the venue as our boating community and regulars will need access to the bar and toileting inside, so we do not charge a hire fee, although extras may be charged on top depending on whether or not you are planning any live music.

I’ve bought a ticket to an event, but can no longer attend, can I get a refund?

If you bought a ticket through this website, please email dorothypax@gmail.com with your order number and we will look into refunding tickets on a case-by-case basis.

If the ticket was brought through an external website, wegottickets, Eventbrite etc. we have no access to them, you’ll have to contact the ticket provider, artist or promoter yourself and under their terms and conditions, they may or may not be able to issue one, unfortunately, this is out of our hands.

Your event has sold out, is there a waiting list?

If we sold the tickets through this website, please text 07398704810 or email dorothypax@gmail.com with your name, number and tickets required, and if any become available, we’ll get back to you.

If tickets are sold through a 3rd party website, wegottickets, eventbrite etc, you will need to contact the promoter directly, as we have no access to ticket lists.

ONLY BUY TICKETS FOR SHOWS THROUGH THE OFFICIAL LINKS. NEVER BUY TICKETS THROUGH SOCIAL MEDIA. YOU WILL BE SCAMMED, TICKETS WILL NOT BE VALID. WE’D BE UNABLE TO ISSUE REFUNDS OR ADMIT INTO THE VENUE.

Can I reserve seating?

We don’t normally take seating reservations for day-to-day bar trade. If you have accessibility issues or if your a large booking of 20+ please get in contact via 07398704810 or email dorothypax@gmail.com and we’ll check against our diary.

We also only reserve seating for events if there is an access requirement, otherwise, seats are allocated on a first-come-first-served basis, so get here early.

Can I bring my doggo?

We love pets! So… yes, you’re very welcome!

Please keep your dog/cat/giraffe on a lead and under control at all times. We do have a pub cat, Dorothy and a dog, Tia, just so you are aware before your trip to us. If your pet isn’t very friendly with others, we may not be the best outing for them.

Customary pet pics…

PROMOTORS, MUSICIANS & ARTISTS

What is your in-house tech spec?

You can find our tech spec in this google folder

What is your capacity?

We’re 60-cap standing inside or 45-cap for a seated show. We have further seating for 100 outside however this area cannot be ticketed.

What genres do you programme?

All sorts really, we mainly focus on folk, jazz, blues, country, Americana, rock, world music, and electronica. We also host DJ events, regular storytelling evenings, book launches, networking events and month-long art exhibitions.

Our venue is not suited to heavier genres of music including heavier rock & metal bands or any band with an overly enthusiastic drummer. We have to turn up all the other instruments and it becomes a bit unbearable within the Pax.

How much is the Dorothy Pax to hire for a live music event and what does that include?

Our hire fee is £200 + VAT. This includes a sound engineer to look after the bands and our equipment, a free recording of the live multitrack to be gifted afterwards (please bring along a 64GB USB stick to grab the tracks after the show), a contribution to our overheads and a contribution to the maintenance of upkeep of the best PA in Sheffield. This fee is non-negotiable, our skilled in-house talent on the desk needs to make a wage too. A member of staff can be organised to run the door or merch stall, this is charged at £11.50ph + VAT and we need at least 2 weeks clear notice to provide a member of staff.

How much is the Dorothy Pax to hire for a DJ event and what does that include?

Nowt, you can use our DJ equipment for free. Check out the in-house tech spec above to view our equipment. Our ortofon cartridges require a refundable deposit to use, otherwise please bring along your own, compatible with Pioneer PLX-500 decks. You are also welcome to bring your own equipment and plug into our PA

How do your free entry gigs work?

We guarantee a figure and shake a bucket on your behalf. Anything in the bucket is yours at the end of the night. If there is more then 1 act on stage, we ask that you split the guarantee and bucket between each act. We’ll also provide a sound engineer.

What are the timings of your events?

For events you can start whenever really. We have to turn our outside speakers off at 10PM daily due to the conditions on our license.

For events Sunday-Thursday, any live music must finish by 10PM, and any DJ/Background music must finish by 11PM, which is when we’ll close the bar.

For events Friday-Saturday, any live music must finish by 11PM and any DJ/background music must be turned down by 11PM and off at midnight which is when we’ll close the bar.

Do you have a card machine I can use on the door/merch?

Yes we do, you can either set up your own account with sumup and log into one of our PDQs or we can lend you one of ours, and we’ll transfer the money (after fees) after the money has landed in our account after the event.

Do you charge a commission on merch sold?

Nothing… and we never would. The Featured Artists Coalition have curated a list of venues whereby the artist keeps 100% of the merch sales, and of course you’ll find us on the list. Our only charges would be if you we’re to use our card machines (we’d pass on the monies after any fees) or if you’d require a member of our staff to tend your merch station which is charged at £11.50ph + VAT. We would also require 2 weeks clear notice if you do require a member of our staff.

How do I go about booking an event with you?

Please email dorothypax@gmail.com with the following information… potential dates, links to any music, social links, bio, an indication of set lengths and your tech spec.

Please note that we get literally dozens of enquiries every day, and we obviously don’t have space in our diary to book everything that comes into our inbox. We’ll do our best to reply in a timely fashion, but if we don’t, please keep emailing.

My event is a bit unusual but I think the Pax would be a good fit, how do I go about booking with you?

We welcome all sorts! Get in touch with as many details as possible via dorothypax@gmail.com with preferred dates and we’ll get back to you.

EQUIPMENT HIRE

We have lots of equipment available to hire including Bierkeller bench sets, stage decks and gazebos, PAs, DJ equipment, lighting, stretch tents, power distribution, urinal blocks, control desks and the skill to manage all of it.

If you’re planning your own festival or event, please get in touch within plenty of time via dorothypax@gmail.com